Test Zendesk Webhooks with HookTest
Test Zendesk webhooks for ticket, user, and organization events. Use HookTest to create a free webhook URL, point Zendesk at it, and inspect every request in real time — headers, body, and signature included.
Quick Start
Get Zendesk webhooks flowing to HookTest in under a minute:
- Create a HookTest URL. Go to hooktest.dev and click Create Bin. Copy the webhook URL.
- Add it to Zendesk webhook settings. Paste the HookTest URL as your webhook endpoint in the Zendesk developer dashboard. Select the events you want to receive.
- Trigger an event and inspect. Perform an action in Zendesk (or use their test/sandbox mode) and watch the request appear in HookTest in real time. Check headers, body, and query parameters.
Common Zendesk Webhook Events
These are the most commonly tested Zendesk webhook events. Each one triggers an HTTP POST to your webhook URL with a JSON payload.
| Event | Description |
|---|---|
ticket.created | A new support ticket is created |
ticket.updated | A ticket is modified |
ticket.solved | A ticket is marked solved |
user.created | A new end-user is created |
Verifying Zendesk Signatures
Zendesk signs every webhook request using the X-Zendesk-Webhook-Signature header. You should always verify this signature in production to confirm the request actually came from Zendesk and was not tampered with in transit.
When testing with HookTest, you can inspect the raw signature header value in the request details. This is useful for verifying that your signature verification code handles the header format correctly before deploying to production.
See the official Zendesk webhook docs for the full signature verification algorithm and code samples.
Why Test Zendesk Webhooks?
Webhook handlers are notoriously hard to debug. You cannot see what Zendesk is sending until your endpoint receives it, and errors in your handler can cause silent failures — missed payments, lost data, or broken integrations.
HookTest gives you full visibility into every request before you write a line of handler code. Create a bin, point Zendesk at it, and see exactly what arrives: HTTP method, headers (including signatures), body, and query parameters. Once your handler is ready, use webhook forwarding to send requests to your local server in real time.
Start testing Zendesk webhooks
Create a free webhook URL in one click. No signup required.
Create Free Webhook URL